Help and support

We're a small team in the Midlands. Email us and a person will reply, usually within a day.

Someone made me feel unsafe

Tap the ⋯ on their photo or in your chat and choose Report or Block. Blocking hides you both from each other everywhere in the app, straight away. Reports go to a person, who reviews them within 24 hours and keeps a copy of what was reported. If you're in danger, call 999.

I can't sign in

• Maeplet works with UK mobile numbers. Enter it as 07… or +44 7….
• Codes can take a minute to arrive. You can ask for a few codes every ten minutes; after that, wait a little and try again.
• Changed your number? Email us from the old account's alias and we'll help.

My photo wasn't accepted

Every photo is checked automatically. It needs to show the day's quest (or the landmark you're stamping) and must not show anyone's face. Finds are also refused if they show number plates, house numbers or anything explicit. Try again with the thing filling more of the frame.

Where is my find?

Finds show on the map an hour or more after you take them, once they've been checked by a person. They're pinned to the nearest landmark or part of town, never to where you were standing, and leave the map after a day. You can keep your finds off the map in Me.

Deleting your account

In the app, open Me and tap Delete account. Your profile, photos, posts, finds, Sparks, chats and call history are deleted straight away. If you can't open the app, email us from anywhere and we'll do it for you.

Your data

See our privacy policy for what we collect and why, and how to get a copy of your data.

Rules

Our terms of use explain what's allowed. In short: 18+, live photos you took, no faces, be kind, never ask for money.